SHIPPING POLICY

Shipping Fee

Free Delivery Charge: On orders above 200AED

International Free Delivery Charge on orders above $150

🌎 Worldwide Shipping

At SOLEA, we're passionate about delivering our handcrafted masterpieces to nail enthusiasts all around the world. 

Shipping fees and estimated delivery times will be shown at checkout. Delivery time is based on average estimates, and tracking updates may occasionally be delayed. Please don’t worry—allow a bit of extra time. If your tracking hasn’t updated for over a week, feel free to contact our customer service, and we’ll promptly reach out to the shipping partner to investigate and ensure you have a smooth shopping experience.

Fullfilment Items

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

ALL DOMESTIC ORDERS ARE SHIPPED, MONDAY THROUGH FRIDAY EXCLUDING UAE PUBLIC HOLIDAYS. ORDERS PLACED AFTER 3 PM UAE TIME WILL TYPICALLY BE PROCESSED THE NEXT BUSINESS DAY.

INTERNATIONAL DUTIES & TAXES

AT THIS CURRENT TIME WE ARE UNABLE TO ADVISE THE EXACT AMOUNT OF ANY DUTIES OR TAXES PARCELS MAY INCUR AT CUSTOMS.

BUYERS ARE RESPONSIBLE FOR ALL CUSTOMER AND DUTY FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION.

DISCLAIMER

SOLÉA IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCUR AFTER THE PARCEL HAS LEFT OUR FACILITY. FOR MORE INFORMATION, WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

Lost or stolen item

We understand the frustration of awaiting a cherished package, only for it to go missing. While circumstances like these are beyond our control, our devoted customer service team will collaborate closely with you and the courier partner to address and resolve the issue. Your satisfaction is our priority, and we'll make every effort to ensure a positive experience.